TERMS & CONDITIONS
When you join our school, we want you to be completely satisfied with the service we offer. Below are the booking terms and conditions, which let you know what to expect from us and what we expect from you.
What we offer
Pat Steel School of Dance offers many different genres of dance classes for children from age 3-18 years. Our current prices can be found on the relevant fee form and you can find this either online (www.patsteelschoolofdance.co.uk) or at our venues.
Please note that not every activity pictured in our literature or on the website is available at every venue so please check venue-specific details using the Pat Steel School of Dance website to find what’s available and where. Payment
You can pay by: online transfer, cheque or cash. Invoices are sent out at the start of each term: please use the invoice number when making payment. Each new family joining the school will be subject to a £10 registration fee to join the school. Invoices which are not settled in full within 3 weeks of the start of term will be subject to a £5 penalty.
If the bank returns payment, then any bank charges incurred by Pat Steel School of Dance, as a result of returned payments, must be paid in full by you.
Pat Steel School of Dance does not accept any liability for bank charges you may incur. In all cases, the responsibility rests firmly with you to ensure all payments are valid at the time of booking and please remember that your child’s place is only confirmed when payment is cleared and received by us. Children will not be entered for examinations if tuition fees remain unpaid.
Change and Cancellation by Pat Steel School of Dance
Should we need to cancel a dance class for any reason within our control, we shall do so with as much notice as possible and you will be offered a full refund or a place on the same or similar class at a later date.
In the event of unsuitable weather or other circumstances beyond our control, classes are subject to change. We will always post cancellations on our website and Facebook sites. If customers are unable to attend classes during adverse weather conditions, or other force majeure event, but the classes are still operating, no refund or credit will be applicable.
Cancellation and Refund Policy
Except as noted above, Pat Steel School of Dance does not issue refunds for any reason, including no-shows.
Children cannot attend if they are sick (including vomiting, diarrhoea, conjunctivitis and head lice). All children who are ill or infectious are to be kept at home during their illness and for 48 hours after the last symptom occurs. If however, they have an injury which means they can not dance, we highly recommend attending their classes to observe. Pat Steel School of Dance is not responsible for injury occurring as a result of a pre-existing medical condition.
Where a child falls ill during a class, and we think it necessary, their parent/guardian shall be called to take the child home and you agree to collect your child without delay.
We ask all parents/guardians to ensure children arrive on time, and no earlier than 15 minutes before the designated start time for the day/session. We are unable to take responsibility for children who arrive earlier. Being late affects the other children and the plan for the class, so children who arrive late for a class may be refused permission to participate at the discretion of the teacher, and in this event, no credit note shall be given.
We also ask all parents/guardians to arrive at least five minutes before the designated end time for the session. No child will be able to leave the premises without a parent/guardian unless written notification is received before the start of the term detailing suitable alternative arrangements. If an emergency occurs and you are unable to collect your child, please call another parent in your child’s class or your branch manger, if you have one. Please text the teacher as soon as possible. If, at the end of a session, a child has not been collected, we will call all the contact numbers you have provided for us. If we cannot contact anyone, a teacher will remain with your child for 45 mins before the local authorities are called.
Behavioural Standards and Exclusion
Pat Steel School of Dance expects all children to behave at all times in a manner that is acceptable to both fellow children and staff.
We reserve the right to exclude a child from our dance school where he/she fails to maintain the required behavioural standard. Such failure shall
include, but not be limited to, bad behaviour, vandalism, racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the affected participant(s) home will be the responsibility of the parent/guardian, and no refund or credit will be issued.
Health and Safety
It is your responsibility to inform us at the time of registration of any pre- existing medical, physical or behavioural conditions, or medication requirements of any child, so that we can make provision for the child’s specific needs. If this information is not provided, we reserve the right to exclude the child.
First Aid will be administered to children in the event of an accident while under our care. If the accident is serious, we may need to call the emergency services. We have comprehensive policy and procedures for major accidents that all our staff are trained on, specifically please note: -
Pat Steel School of Dance staff are not qualified to administer EpiPens (an emergency treatment of anaphylaxis). However, they are permitted to do so if we receive a letter containing written permission from the parent/guardian. The parent/guardian must state in the letter that permission is given to administer the EpiPen but that they fully understand that staff may not be qualified to do so and that they (the parent/guardian) accept full responsibility.
- Medical Conditions and Allergies
The parent/guardian must state on the registration form any medical condition or allergies their child has, or any relevant background information that Pat Steel School of Dance staff may need to be aware of while their child is attending a dance class. We would ask parents to contact Pat Steel School of Dance in advance to discuss any individual requirements.
- Emergency First Aid
The parent/guardian gives consent for Pat Steel School of Dance to administer emergency first aid and seek professional medical help where necessary.
Pat Steel School of Dance staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Safeguarding Children Policy as detailed in our policies and procedures. Staff have DBS (formally CRB) checks in place, however, in the unlikely event of any incorrect information provided by the staff when completing the DBS we cannot be held responsible.
Teaching dance is a physical activity and appropriate physical contact between students and teachers in class is essential to training. Teachers will use their hands to illustrate a concept to a child or to adjust parts of a student’s body. In acro classes, teachers will be demonstrating with students in ways which will involve supporting and lifting. In choreographic teaching, teachers demonstrate positions and movements to the students by moving parts of the students bodies; this often involves a good deal of physical contact with students. Pat Steel School of Dance recognises that such physical contact is a potentially complex area; and the School also fully recognises its responsibilities for safeguarding students and teachers and for protecting their welfare.
The following principles and procedures are in place to fulfil the School’s obligations:
1. Contact by the teacher is made with particular awareness of the needs of each individual, to assist the young dancer in correcting placement
2. All teachers will treat any physical contact with due sensitivity and care
3. Contact will not involve force or the use of any instrument
4. Teachers will be mindful of location and avoid situations where they
are isolated with a student
We will use your details to contact you via email/mail or text with information regarding Pat Steel School of Dance
Parents have a legal responsibility to remain on site with their child if he/she is under 8 years old. We advise that parents remain on site with children under 11 years old but it is not a legal requirement. Children NOT in our classes but left unattended cannot be the responsibility of the Pat Steel School of Dance. The only exception to this rule is when it has been pre- arranged that a member of staff has been assigned to escort children from one area to another within the dance school.
Pat Steel School of Dance is an equal opportunities employer and welcomes all children, regardless of their gender, ability, race or religion. Each child attending Pat Steel School of Dance is of equal value and is entitled to equal access of opportunity. We operate a zero tolerance policy on discrimination or bullying of any kind.
Please ensure children do not bring valuable toys or belongings when attending Pat Steel School of Dance. Mobile phones and other electrical devices are not permitted in our classes. Pat Steel School of Dance cannot accept liability for lost, stolen or damaged items. Please ensure clothing and other belongings are clearly labelled with the child's name to help us return unclaimed items. Lost property will be kept at the Pat Steel School of Dance office for a period of three weeks after discovery. If items are still unclaimed after this period, Pat Steel School of Dance will distribute them to local charities.
From time to time we take photographs at Pat Steel School of Dance that may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs, we must be informed in writing either at the time of booking by selecting to opt out of this option or in writing before the start of term.
Pat Steel School of Dance does not accept liability for loss or damage to property, sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants. Where incorrect or misleading information is provided on the booking form, whether medical or otherwise Pat Steel School of Dance are under no liability whatsoever in respect of personal injuries or otherwise. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending Pat Steel School of Dance and neither Pat Steel School of Dance nor the organisers providing the facility shall be liable for direct or indirect losses if Pat Steel School of Dance, a venue or facility we use closes.
Our Public Liability Insurance covers all children under our care.
Mobile Phones and Electronic Devices
Mobile phones and other electronic devices (e.g. iPads, game consoles, etc.) are prohibited in our classes. Pat Steel School of Dance will not take any responsibility for the damage or loss of any electronic devices that are brought into our venues.
With the exception of children leaving to go to University or College, we expect a half term’s notice in writing when planning to leave a class. Failure to do so will result in the termly fee still being required.
Information which is specific to our customers will be available to see by accessing the parent portal. Each parent will be given a unique code to be able to access this information. The website will go live in August 2016.
Now we have set out what you can expect from us, and us from you, Pat Steel School of Dance is fully committed to delivering the highest standards of teaching, coaching and childcare to the dancers within our school ‘family’. We aim to ensure every child has a fantastic experience in their dance classes and they cannot wait to come back. If you, or your child, are not entirely satisfied with the service we provide, we would like to hear about it. If we are aware of any problem while your child is still attending our school, we can aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously and in the strictest confidence.
Changes of Terms and Conditions
Terms and Conditions are correct at the time of publication/issue and are subject to change without prior notice.
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